Smart App
The Canton Smart App enables easy control and streaming of music and other audio content via an intuitive app that offers a personalised listening experience through customisable settings and high-resolution streaming. The app also supports preset storage and easy device integration into the home network. Compatible products include various smart speakers and soundbars that can be seamlessly connected.
Musikstreaming
Stream your favorite music via Spotify, Deezer or Tidal and many other streaming services
Internal Apps
Listen to your favorite radio stations, podcasts and Deezer playlists and save them directly to one of 10 presets
Radio stations & Podcasts
Listen to your favorite radio stations or podcasts regionally or internationally in high quality for free
10 Presets
With the 10 preset buttons you can save all content from the internal apps and Spotify on a single device or speaker groups.
Multiroom
Stream the same or different music to every room in your home
Device and music control
Control all content of the smart speakers in your network and keep an overview of all devices
High-resolution music playback
The Smart App always automatically selects the highest available resolution (maximum 24bit, 192 kHz)
Sound settings
Control all sound settings such as bass, midrange and treble as well as different play modes. Set the exact listening distance and volume per speaker as well as many other functions
Add new devices
Use the Smart App to find all network devices that are not yet integrated into the network and set them up. Likewise, set up your home theater setup within one room
Features
of the App
The Canton Smart App offers a simple and intuitive way to control Canton Smart speakers and stream music, radio stations, podcasts and more. Key features include easy speaker control via the app, high-resolution music streaming from various services for a detailed sound experience, the ability to stream content to single or multiple speakers, and 10 preset buttons for quick access to favourite content and settings. The app also makes it easy to find and connect new devices on the network using Apple AirPlay 2 or Google Chromecast.
Compatible products include:
Smart Amp 5.1
Smart Connect 5.1
Smart Soundbar 9
Smart Soundbar 10
Smart Soundbox 3
Smart Sounddeck 100
Smart App FAQ
The setup of my smart device via Google Home® fails
1. Ensure Bluetooth and Wi-Fi are enabled on your mobile device.
2. Ensure the DHCP server is enabled on your Wi-Fi router.
3. Ensure the MAC address filter is disabled on your router.
4. The device was previously set up with a different Google Home account in another network. Reset the smart device to factory settings and repeat the setup process.
2. Ensure the DHCP server is enabled on your Wi-Fi router.
3. Ensure the MAC address filter is disabled on your router.
4. The device was previously set up with a different Google Home account in another network. Reset the smart device to factory settings and repeat the setup process.
I get an error message when setting up my smart device via Google Home
1. Ensure your mobile device has the latest version of the operating system and Google Home installed.
2. Tap "Retry" 2-3 times.
3. Tap on Privacy Settings, disable the "Local Network" entry and enable it again. Return to Google Home and tap "Retry".
4. If these measures do not solve the problem, perform the setup with another mobile device (preferably Android).
2. Tap "Retry" 2-3 times.
3. Tap on Privacy Settings, disable the "Local Network" entry and enable it again. Return to Google Home and tap "Retry".
4. If these measures do not solve the problem, perform the setup with another mobile device (preferably Android).
When creating a Google group, not all or no devices are shown
1. The device must be set up with Google Home. If the device was set up via Airplay, it cannot be added to a group.
2. All devices must be linked to the same Google account that is used on the smartphone.
2. All devices must be linked to the same Google account that is used on the smartphone.
No devices are displayed under "New Device" in the Canton APP
1. Your device has already been set up via Google Home or the Airplay configuration. If the device is already connected to a network, it will no longer be displayed under "New Device".
2. You are using a non-network-capable smart product such as a Smart Vento 9, a Smart Sub, or a SOUND L or M. These devices are not supported by the APP.
2. You are using a non-network-capable smart product such as a Smart Vento 9, a Smart Sub, or a SOUND L or M. These devices are not supported by the APP.
The setup of my smart device via Apple Airplay is not possible
1. You have a first-generation smart device. Setup via Airplay is not possible for these devices.
2. Setup via Apple Airplay is only possible 15 minutes after plugging in the power plug. Disconnect the device from the power supply and reconnect it.
2. Setup via Apple Airplay is only possible 15 minutes after plugging in the power plug. Disconnect the device from the power supply and reconnect it.
The settings of my smart device are lost
All settings you change in the speaker menu of your smart device, as well as input, volume, and play mode, must be saved on a preset to be retained. Otherwise, the device may overwrite your settings with default values.
I cannot activate certain speakers on my Connect/Amp 5.1
Only 2 analog and 3 wireless speaker pairs and a center and a subwoofer with the same connection type can be activated on the Connect/Amp 5.1. It is not possible to activate 3 analog or 4 wireless speaker pairs.
Is synchronized playback on multiple devices possible?
Yes, but creating a group within the Google Home APP is required.
What content can I save on presets?
You can save all content from the internal apps of the Canton APP as well as Spotify playlists on presets of the smart device.
Which device settings are saved on the presets?
The input, main volume, play mode, and all settings except EQ, room height, and device height in the speaker settings menu are saved.
Are the device settings of the group participants also saved on a preset?
No. Only the device settings of the device on which the preset is saved are stored. The device settings of the other group participants are not saved.
A subwoofer connected to the Amp/Connect does not produce any sound
This is normal behavior under the following conditions:
- The front speakers are either defined as large or smart floor-standing speakers are connected, and
- The input signal (such as PCM or Dolby Digital 2.0) does not contain an LFE signal.
My Smart wireless coupled Soundbox 3 does not turn on with the master (Soundbar, Connect/Amp 5.1)
This can occur if you turn the Soundbox 3 on and off, for example, to stream music to this speaker without the master while the master is in standby.
Can I use my Smart wireless coupled Soundbox 3 standalone without the master, for example, to stream music only to this speaker?
Yes, this is possible. The prerequisite is that the master is in standby.
Can my smart speaker be connected to multiple smart wireless masters?
No, that is not possible. A smart speaker can only be paired with one master. If you pair a smart speaker with a new master, the speaker will no longer connect to the previous master.
Can I connect my Sound L/M as a Smart wireless center with a Connect or Amp?
Yes, that is possible.
Can I connect my Soundbar 9/10 as a Smart wireless center with a Connect or Amp?
No, that is not possible. If you need a flat smart center, use the Sound L or Sound M.
My Soundbox 3 is not visible in the Canton APP or any other APP
The Soundbox is integrated into a Smart wireless system, and the master is turned on. Put the master into standby.
Can I control my Canton Smart floor-standing or compact speakers, such as Vento 9 or GLE 3, via the Canton APP?
This is only indirectly possible if you pair the speakers smart wirelessly with a soundbar or an Amp/Connect.
Can I still use the inputs of my Canton Smart speaker if it is smart wirelessly paired with a soundbar or Connect/Amp?
No, that is not possible. When a speaker is smart wirelessly paired with a soundbar, Connect, or Amp, all inputs of the speaker are disabled.
My device cannot be controlled or fully controlled via the Canton APP
1. Ensure the smart device is in the same network as your smartphone.
2. Ensure the Wi-Fi version of your smart device is 15493 or higher.
2. Ensure the Wi-Fi version of your smart device is 15493 or higher.
Is setup of the smart devices via the Canton Smart APP possible?
No, for setting up the network connection of Canton smart devices, either the Google Home APP or setup via Apple Airplay is required.
Is it possible to create a group via the Canton Smart APP?
No, for creating a group, the Google Home APP is required.
The Canton APP shows the error message "too many requests."
Your Canton smart device is not up to date. Ensure the Wi-Fi version of your Canton smart device is 15493 or higher.
The app shows "Service not available."
1. Ensure Wi-Fi is enabled on your smartphone.
2. Ensure your smartphone is in the same network as a Canton smart device. Without a Canton smart device in the same network (e.g., on the go), the APP is not usable.
2. Ensure your smartphone is in the same network as a Canton smart device. Without a Canton smart device in the same network (e.g., on the go), the APP is not usable.
The stream of a playlist to a group often ends after one track.
1. Ensure the smartphone from which the stream was started remains in the same network as the speaker group throughout the playlist.
2. Ensure the Canton APP continues to run on the smartphone where the stream was started, either in the foreground or background. The APP must not be closed!
2. Ensure the Canton APP continues to run on the smartphone where the stream was started, either in the foreground or background. The APP must not be closed!
When I call up a preset of a speaker group directly on the device, playback only starts on this device
Ensure a mobile device with a running APP is in the network.
The length of all tracks on Deezer is limited to 30 seconds
This is normal behavior when using a "Deezer Free Account." A Deezer Premium Account is required to listen to tracks in full length.
What is the data rate of the internal apps?
This depends on the data rate of the broadcaster or podcast. Many broadcasters provide multiple data rates. The Canton APP always uses the highest data rate. Broadcasters in the "high quality" folder have a data rate of 256kp/s or higher. Deezer uses a data rate of 1411kb/s in FLAC format.
My car radio automatically switches to Apple Carplay®
Close the Canton APP when you are not in your network.
Can I send multiple streams from one mobile device to multiple devices?
This is only possible if you start the different streams from different apps. This is only possible from the internal apps if you close and reopen the APP.
Are radio and podcast favorites synchronized between multiple mobile devices?
No, radio and podcast favorites are stored locally on the mobile device and are not synchronized between multiple mobile devices.
What is the difference between external and internal apps?
External apps are merely links to other apps that start the respective app. Internal apps are services integrated into the Canton Smart APP. Only content such as playlists from internal apps and Spotify can be saved on presets.
My Canton smart device is not displayed in the APP
1. This can happen if you change the network while the APP is running. In this case, swipe up the home page until an arrow appears. Release the display to refresh the list. If the devices are still not visible, close the APP and restart it.
2. The standby mode of the device is set to ECO or manual. In this case, the device is not visible in standby mode.
3. Your smartphone is in a different network than the smart device.
4. Your smartphone does not have the necessary access rights. Ensure that "Local Network" is enabled on your smartphone.
5. You are using a non-network-capable smart product. Only network-capable smart products are supported. Devices such as a Smart Vento 9, a Smart Sub, or a SOUND L or M are not supported.
2. The standby mode of the device is set to ECO or manual. In this case, the device is not visible in standby mode.
3. Your smartphone is in a different network than the smart device.
4. Your smartphone does not have the necessary access rights. Ensure that "Local Network" is enabled on your smartphone.
5. You are using a non-network-capable smart product. Only network-capable smart products are supported. Devices such as a Smart Vento 9, a Smart Sub, or a SOUND L or M are not supported.
6. The IGMP proxy in your router is disabled. Please enable it.
7. Ports 1800 and 1900 are blocked. Open these ports.
7. Ports 1800 and 1900 are blocked. Open these ports.
How can I change the volume of the entire speaker group?
Option 1 (only works if the stream was started from this mobile device):
Enlarge the player by tapping on the cover above the menu bar.
Now tap on the speaker icon.
You can now change the group volume using the slider.
Option 2
Select a device in the group from the room view.
Move the lower slider.
Some music titles from the library that are locally stored on my phone are not displayed in the Canton APP.
You can only play purchased content that is locally stored on your device through the Canton APP. Titles downloaded to your mobile device via Apple Music or another premium service cannot be played.
Titles from my media server are not played.
1. Make sure the titles on your media server are in a supported format. These are MP3, HE-AAC, LC-AAC, OGG, WAV (LPCM), FLAC.
2. Check the transcoding settings of your media server. If necessary, exclude files with the above formats from transcoding.
Enlarge the player by tapping on the cover above the menu bar.
Now tap on the speaker icon.
You can now change the group volume using the slider.
Option 2
Select a device in the group from the room view.
Move the lower slider.
Some music titles from the library that are locally stored on my phone are not displayed in the Canton APP.
You can only play purchased content that is locally stored on your device through the Canton APP. Titles downloaded to your mobile device via Apple Music or another premium service cannot be played.
Titles from my media server are not played.
1. Make sure the titles on your media server are in a supported format. These are MP3, HE-AAC, LC-AAC, OGG, WAV (LPCM), FLAC.
2. Check the transcoding settings of your media server. If necessary, exclude files with the above formats from transcoding.
Can I register as a beta tester for the APP?
Yes, this is possible. Follow this link for iOS: https://testflight.apple.com/join/EuujoCDc
My smart device exhibits unexpected behavior after the update
1. Disconnect the device from the power supply for 30 seconds.
2. If this does not help, perform an OTA recovery. You can find this function in the menu under system settings/factory settings/OTA recovery.
3. If this does not solve the problem, reset the device to factory settings.
2. If this does not help, perform an OTA recovery. You can find this function in the menu under system settings/factory settings/OTA recovery.
3. If this does not solve the problem, reset the device to factory settings.
The preset values are lost after the update
This behavior depends on the components updated in the smart device and may occur in some cases. In this case, you need to reconfigure the settings and save them on the presets.
The wireless connection between my smart devices is lost after the update
This can occur when the STS component in the device is updated. In this case, you need to reconnect the smart devices.
My smart device is not updating
1. Ensure the smart device has a stable Wi-Fi/LAN connection at its location.
2. Disconnect the device from the power supply and reconnect it after 30 seconds.
2. Disconnect the device from the power supply and reconnect it after 30 seconds.