30 days of test-listening at home Free return shipment 0 % risk and 100 % music enjoyment
  • Consulting: +49 (0) 6083 28777(Mo-Thu: 8-16:45, Fr: 8-12:30)
  • Service: +49 (0) 6083 - 287-87(Mo-Thu: 8-16:45, Fr: 8-12:30)

Delivery and payment

1. Terms of delivery

We deliver within Germany as well as to Austria, Belgium, France, Greece, Italy, Luxembourg, Netherlands, Poland, Portugal and Spain.
In case of delivery by parcel post, the delivery is made directly to the door of the apartment. It can happen that a shipment consisting of several packages is delivered on different days. If you are not at home, you will receive a notification from the parcel delivery company about a second delivery or pickup at a branch.

In the case of delivery by a forwarding agent, i.e. larger devices packed on a Euro pallet, delivery is made on a pallet up to the curb.

Due to the size of our products a dispatch to packing stations is not possible.

2. Shipping costs

In addition to the indicated product prices there are also shipping costs. The shipping costs are not included in the indicated sales prices. Each article has its individual shipping costs. These shipping costs are directly related to size, weight, number of packages, product group and shipping company. The amount of shipping costs may change if additional components are added.

Accessories are only free of shipping costs within Germany. This applies to all products of the category accessories.

For all other products as well as accessories abroad, a one-time flat rate shipping fee applies. The amount of the flat rate is related to the size, weight, number of packages, product group and shipping company. For all orders that are sent as a parcel within Germany, a flat rate shipping fee of 9.90 € is charged up to a maximum of 5 parcels per order. From an order of 6 products, which are sent as a package within Germany, the flat rate for shipping is 29.90 €. For orders that are shipped on pallets by a forwarding agent within Germany, a maximum flat rate shipping fee of 29.90 € per order will be charged. For deliveries outside Germany the following shipping costs will be charged.

Country Price package Price pallet
Belgium * 14,60 € 35,00 €
Germany 9,90 € 29,90 €
France * 19,00 € 210,00 €
Greece * 51,50 € 320,00 €
Italy * 19,50 € 105,00 €
Luxembourg 14,60 € 30,00 €
Netherlands * 14,60 € 35,00 €
Austria 14,00 € 70,00 €
Poland * 19,00 € 130,00 €
Portugal * 27,70 € 270,00 €
Spain * 27,70 € 240,00 €

* only mainland

The exact shipping costs are shown in the order process.

3. Payment methods

The following payment methods are available in our shop:

Prepayment
If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit card
When you place your order, you simultaneously send us your credit card details. After your legitimation as a legitimate cardholder, we request your credit card company to initiate the payment transaction immediately after the order. The payment transaction is automatically carried out by the credit card company and your card is charged.

PayPal
During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

Sofort by klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have an online banking account with PIN/TAN procedure activated for participation in Sofort, you must legitimize yourself accordingly and confirm the payment order to us. You will receive further instructions during the ordering process. Immediately afterwards, Sofort will execute the payment transaction and debit your account.

Ratenkauf
In cooperation with the online service provider PayPal, we offer you the possibility of buying in instalments. Prerequisite is a successful address and credit rating check. For the payment processing - in addition to our terms and conditions - the terms and conditions and the privacy policy of PayPal apply. Further information and PayPal's complete general terms and conditions for installment purchases can be found here: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE

Cash payment on collection
You pay the invoice amount in cash, by ec-card or by credit card upon collection.

Stand 14.08.2020
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