Delivery and payment

1. Terms of delivery

We deliver within Germany as well as to Austria, Belgium, France, Greece, Italy, Luxembourg, Netherlands, Poland, Portugal and Spain.
In case of delivery by parcel post, the delivery is made directly to the door of the apartment. It can happen that a shipment consisting of several packages is delivered on different days. If you are not at home, you will receive a notification from the parcel delivery company about a second delivery or pickup at a branch.

In the case of delivery by a forwarding agent, i.e. larger devices packed on a Euro pallet, delivery is made on a pallet up to the curb.

Due to the size of our products a dispatch to packing stations is not possible.

2. Shipping costs

In addition to the indicated product prices there are also shipping costs. The shipping costs are not included in the indicated sales prices. Each article has its individual shipping costs. These shipping costs are directly related to size, weight, number of packages, product group and shipping company. The amount of shipping costs may change if additional components are added.

Accessories are only free of shipping costs within Germany. This applies to all products of the category accessories.

For all other products as well as accessories abroad, a one-time flat rate shipping fee applies. The amount of the flat rate is related to the size, weight, number of packages, product group and shipping company. For all orders that are sent as a parcel within Germany, a flat rate shipping fee of 9.90 € is charged up to a maximum of 5 parcels per order. From an order of 6 products, which are sent as a package within Germany, the flat rate for shipping is 29.90 €. For orders that are shipped on pallets by a forwarding agent within Germany, a maximum flat rate shipping fee of 29.90 € per order will be charged. For deliveries outside Germany the following shipping costs will be charged.

Country Price package Price pallet
Austria 14,50 € 115,00 €
Belgium * 14,50 € 75,00 €
Bulgaria 63,00 € 240,00 €
Czech Republic 17,50 € 175,00 €
Denmark 17,50 € 215,00 €
Estonia 40,00 € 350,00 €
Finland * 40,00 € 270,00 €
France * 22,50 € 350,00 €
Germany 9,90 € 29,90 €
Greece * 63,00 € 350,00 €
Hungary 27,00 € 180,00 €
Italy * 27,00 € 160,00 €
Croatia 40,00 € 255,00 €
Latvia 40,00 € 195,00 €
Lichtenstein 17,50 € 115,00 €
Lithuania 40,00 € 200,00 €
Luxembourg 14,50 € 75,00 €
Netherlands * 14,50 € 75,00 €
Norway 40,00 € 260,00 €
Poland * 27,00 € 130,00 €
Portugal * 32,50 € 360,00 €
Romania 63.00 € 275,00 €
Sweden 32,50 € 145,00 €
Slovakia 27,00 € 160,00 €
Slovenia 27,00 € 160,00 €
Spain * 32,50 € 280,00 €

* only mainland

The exact shipping costs are shown in the order process.

3. Payment methods

The following payment methods are available in our shop:

If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit card
When you place your order, you simultaneously send us your credit card details. After your legitimation as a legitimate cardholder, we request your credit card company to initiate the payment transaction immediately after the order. The payment transaction is automatically carried out by the credit card company and your card is charged.

During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

Sofort by klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have an online banking account with PIN/TAN procedure activated for participation in Sofort, you must legitimize yourself accordingly and confirm the payment order to us. You will receive further instructions during the ordering process. Immediately afterwards, Sofort will execute the payment transaction and debit your account.

In cooperation with the online service provider PayPal, we offer you the possibility of buying in instalments. Prerequisite is a successful address and credit rating check. For the payment processing - in addition to our terms and conditions - the terms and conditions and the privacy policy of PayPal apply. Further information and PayPal's complete general terms and conditions for installment purchases can be found here: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE

Ratenkauf by easyCredit
Payment is processed by TeamBank AG Nuremberg, Beuthener Straße 25, 90471. Ratenkauf by easyCredit offers you the opportunity to pay conveniently and easily in instalments. Directly from home and without any risk. You pay the first instalment at the earliest 30 days after the invoice is issued. You will receive your detailed instalment plan by e-mail directly from easyCredit. Early repayments and payment breaks are possible free of charge. The Ratenkauf by easyCredit is possible for orders with a value of goods between 200,- and 10.000,- €. If you choose the payment method Ratenkauf by easyCredit, you will be forwarded directly to easyCredit to check your personal data. This allows you to see immediately whether the instalment payment is approved by easyCredit. easyCredit reserves the right to reject the payment method "instalment purchase by easyCredit" in the event of a negative check result. The General Terms and Conditions for hire purchase by easyCredit, which can be found on the Internet at https://www.easycredit-ratenkauf.de/download/rk_ergaenzende_AGB_zum_ratenkauf_by-easycredit_2.0.pdf, also apply. Further information on hire purchase can also be found at https://www.easycredit-ratenkauf.de

Cash payment on collection
You pay the invoice amount in cash, by ec-card or by credit card upon collection.

Stand 08.08.2022